Accident Management

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    Here are the facts:

    • On average, 20% of your vehicles will be involved in an accident each year
    • Of those accidents, 40% will be the fault of the other driver
    • The average cost of an accident is $2,135

    What does that mean to you?

    • For example, if a 200-unit fleet has an average of 40 accidents at an cost of $2,135 each, that equates to $85,400 out of your pocket every year.
    • If your comprehensive insurance and deductible costs exceed the total accident cost, then your costs are too high.

    Donlen’s comprehensive Accident Management Program can assist you with:

    • Collection of data
    • Alternate transportation
    • Proper internal notification
    • Cost of repair
    • Vehicle downtime
    • Loss recovery
    • Assisting drivers with your company procedures
    • Gathering a complete accident report from the driver
     

    Donlen’s Accident Management Program at a glance

    • Accident / Incident Management
    • Towing
    • Interim rental
    • Management of damage claims, caused by your driver, to a third party vehicle
    • Vehicle repairs
    • Subrogation
    • Notification to risk / liability carrier

    Driver Safety Program

    • Driver Motor Vehicle Records (DMVR)
    • Online management, and driver self administration
    • Driver Safety Training (Web based)
    • Driver Risk Assessment Program
    • Consolidated points assessment across all states

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    We make the process easy for the driver, fleet, and risk managers

    • You have access to your claim information in FleetWeb®, Donlen’s proprietary online tool
    • You have access to images of all relevant documents and photos
    • Subrogation begins immediately
    • Your claims will be managed by a single advisor who oversees the entire claim and repair process
    • Driver training will be assigned based on the incident type
  • Your Donlen Advisors are Best-in-Class

    I-Car GoldI-CAR Gold Class Professionals® since 2004


     

    I-Car PlatinumI-CAR Platinum Individual® for all claim advisors


     

    ASE CertifiedASE Certified claims advisors